Freshchat | Customer messaging software
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Intelligent conversations, anywhere
- Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!)
- Simplify customer experience with no-code, easy-to-build chatbots
- Bring insights to action with native-AI to power next-generation messaging
Simplified and contextual agent experiences
- Give agents real-time context to perform faster and with ease
- Respond to conversations from a single screen, wherever your customers message you
- Give your agents complete customer context to boost CSAT with every conversation
Modern, cost-effective support
- Fuel growth, while reducing your costs to serve
- Enable high rates of zero contact resolution and scale effortlessly
- Drive value faster with pre-built templates for chatbots and journeys
Deliver delightful customer experiences with the Freshworks Neo platform
- Efficiently scale your business with the help of the unified Messaging API and customizable analytics
- Easily add new messaging channels to ensure uninterrupted customer engagement
- Seamlessly integrate Freshchat with existing customer workflows
